TeleMed Soluciones

Healthcare BPO Solutions

New Client Survey

This survey gathers critical insights about your current operations to help us develop a refined and targeted value proposition. The more detail you provide, the better we can tailor our proposal to your specific needs.

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Client Information

📊

Monthly Call Volumes

MetricYesNoAmount / ValueSpecifications & Remarks
Inbound Calls
Answered Calls
Lost / Missed Calls
Effective Calls
Outbound Calls
📈

Performance Statistics

KPIYesNoAmount / ValueSpecifications & Remarks
AHT — Average Handling Time
% Busy Time
% Service Level
% Missed Calls
ASA — Average Answering Speed
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Agent Headcount by Service

Role / SkillYesNoNumber of AgentsSpecifications & Remarks
Inbound Agents
Outbound Agents
Back Office Agents
Other
🖥️

Infrastructure & Service Details

TopicYes / NoDetails
Phone System Used
Service Hours
External or In-House Call Center?
💳

Billing Operations

TopicDescriptionYour Response
EHR / SoftwareSystem for scheduling, records & billing
 Detail EHR and any additional billing software
Procedures & ImagesType of procedures and imaging to invoice
 Detail the procedures and images you need billed
Invoice VolumeMonthly invoices by site, doctor or type
 Indicate volume of invoices per month
SuperbillingBilling code manual availability
 Do you have a billing code manual or superbill?
Type of ServicesPrimary Care / Specialty
 Indicate primary care, specialty, or both
🔒 Confidentiality Notice: All information provided is handled under the highest standards of confidentiality. Data will be used exclusively for the analysis and development of a financial proposal.

Ready to Submit?

Review your responses, then click submit to send your survey directly to TeleMed Soluciones.

✅ Thank you! Your survey has been received by TeleMed Soluciones. Our team will review your responses and be in touch shortly.
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